LushEvening FAQ

Frequently Asked Questions

Everything you need to know about LushEvening

About LushEvening

LushEvening is a personalized skincare brand that creates serums tailored to your unique skin needs. Instead of guessing, we listen to your skin first through our skin quiz and then formulate a serum that works just for you.

Unlike generic products, we don’t assume what your skin needs—we personalize. Each serum is designed based on your quiz results, with premium ingredients, affordable pricing, and a focus on sustainability.

Products & Ingredients

Our key actives include 2% Salicylic Acid, 5% Niacinamide, Zinc PCA, and Centella Asiatica—ingredients known to reduce acne, control oil, and treat dark spots.

Yes. Each formula is created only after you complete the skin quiz, which helps us avoid ingredients that don’t suit your skin type.

Absolutely! We are cruelty-free, vegan-friendly, and committed to eco-conscious packaging.

Personalization & Process

You take our quick skin quiz → we analyze your skin concerns → our algorithm recommends the right formula → we prepare your personalized serum → it’s delivered to your doorstep.

Our algorithm recommends the best formula for your skin, but if you have specific preferences, you can mention them in the quiz or at checkout.

Pricing & Offers

Not at all. We focus on affordability without compromising quality. You get premium skincare at a fraction of luxury brand pricing.

Yes, we announce limited offers during festivals and special occasions. Follow us on Instagram @lushevening to stay updated.

Orders & Delivery

Since every serum is freshly made for you, it takes 24–30 days (including formulation, production, and delivery). Domestic delivery: 5–10 days after dispatch. International: 10–15 days after dispatch.

Because each serum is personalized, we don’t accept returns. However, if your product arrives damaged or defective, we’ll send you a free replacement.

Once your order is shipped, you’ll receive a tracking link via email.

Brand Values

“You focus on your dream. We focus on your skin.” We believe in making skincare simple, personalized, and effective so you can live confidently.

Because no two skins are the same. Personalization ensures you get what your skin truly needs, instead of generic solutions.

Contact & Support

Email: hello@lushevening.com
Instagram DM: @lushevening
Contact form on our website

Within 24–48 hours (faster on Instagram DMs).

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