Refund & Cancellation Policy

At Lush Evening, every serum is uniquely crafted for you based on your skin quiz. Because each order is personalized, we do not accept cancellations or returns due to change of mind, preferences, or suitability.

However, we care deeply about your experience and offer cancellations, refunds, or replacements under specific conditions listed below.

1. Order Cancellations

Before Processing: Orders can be cancelled within 12 hours of placing the order by emailing us at support@lushevening.com. If cancellation is approved, you will receive a full refund.

After Processing/Shipping: Once your personalized serum is in preparation or shipped, the order cannot be cancelled.

If you no longer want the product at the time of delivery, please reject the package. In prepaid cases, refund eligibility will be assessed once the package is returned to us.

2. Refunds & Replacements Will Be Considered If

You received the wrong product (not matching your order or skin concerns).

The product arrived damaged, broken, or leaking.

The product is expired or unsafe to use.

You experienced a documented allergic reaction (with proof submitted within the timeframe).

3. Conditions for Refund

Products must be unused and reported within 5 days of delivery.

Clear photos/videos of the product and packaging may be requested.

Refunds are not applicable for:

  1. Disliking the texture, fragrance, or results.
  2. Reactions caused by incorrect quiz inputs.
  3. Requests made after 5 days of delivery.

4. How to Request a Refund

Email us at support@lushevening.com

OR fill out the Refund Request Form [insert link]

Our team will respond within 48 hours

Once approved, the refund will be processed to your original payment method within 7–10 business days

5. Partial Refunds

Since each serum is custom-made, we may issue a 25%–50% partial refund (at our discretion) in cases such as:

  1. Dissatisfaction without damage/error
  2. Allergy claims without clear proof

6. Return Shipping

If a return is requested, shipping is covered by the customer unless the error was on our side.

Section 7 – Contact Information

Need help with a refund or cancellation?
📧 Email: support@lushevening.com
📞 Phone: +91-XXXXXXXXXX

Final Note

At Lush Evening, your trust means everything. While cancellations and refunds are limited due to personalization, we are committed to handling genuine concerns with care and fairness. Please reach out anytime — your feedback helps us create even better skincare for you.

  • Last updated: September 2025
  • Lush Evening – We don’t assume what your skin needs, we listen first.


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